Our Company

Empire Pays was established in 1999 with now over 30 years of credit card industry experience. Our mission is to provide businesses of all sizes with state-of-the-art electronic payment solutions and to always go above and beyond to exceed our merchant’s expectations.

CEO and Founder, Sandy Bower started out as an Agent for another processor. She found it difficult to help and support her merchants the way they deserve due to the red tape of being just an Agent, so she started Empire Pays. Empire Pays is built on honesty, a high level of integrity and unparalleled personalized customer service. We have never nor will we ever lock our merchants into a long-term contract. We want them to feel happy and taken care of with our sensational pricing and services. Our goal is to retain our merchants for a lifetime because they are satisfied not because they are locked into a contract, forced to pay an outrageous cancellation fee to move and/or have to finish paying a multiyear equipment lease agreement.

Sandy built a strong team of dedicated individuals; many of whom are still with the company 20 years later. Below are a few comments from some of our seasoned staff:

Kristen is the National Director of Empire Pays and has been with the company since 1999.

"Never having worked in the credit card processing industry before; it was a new, challenging, and exciting experience. I had no idea how cut-throat the industry was. However, it did not take long to realize the difference in the business structure and work ethic of Empire Pays versus other Merchant Service Providers. Although I did not have any sales background, it turns out that it was not needed when representing Empire. An extravagant sales pitch or smoke and mirror illusions have never been necessary. I found it extremely easy to simply talk about the program and show the merchants the cost savings that would come with choosing Empire. There have been opportunities for me to change to competitor companies, but my loyalty is with Empire Pays. I am confident that Empire is one of a kind in the credit card processing industry. I have had the pleasure of working with some of the same merchants for 20 years and cannot imagine working anywhere else. Empire Pays’ staff is like family and we try to take care of our merchants like they are all our family and friends! I greatly admire and appreciate Sandy for what she has done to help our veterans in crisis. I'm proud to be a part of Empire Pays and our ongoing efforts to support Vets Returning Home in any way that we can."
- Kristen M.-S

Heidi is an Account Manager and Administrative Assistant at Empire Pays, starting in 2012.

"Being a part of Empire Pays makes me proud. Our motto is, "merchants stay with us because they want to, not because they have to." Honesty and trust are most important, and our merchants know they are taken care of. Working in the Midland office with Kristen is not only fun but very rewarding. I love learning new things every day and having pride in what we are doing, not only for our clients but for our veterans as well. We definitely make an amazing team!"
- Heidi S.

Susie is the Director of Business Development and has been with Empire Pays since 2014.

"In an industry that has thousands of options, I chose to work with Empire Pays because of their long history of being an honest, ethical and sincere company. They truly mean what they say. As someone who has been a customer of Empire Pays for several years, I know without question that their pricing is fair and that they do not play the "hide the fees" game that so many other processors do.

When I decided to begin marketing payment processing to other businesses, the choice was simple, I went with the company that has proven themselves to me for over 20 years. When I meet with merchants to discuss our program, I know that what I am telling them is the truth. I'm proud of the program I'm marketing, and proud to be a member of the Empire Pays team."
- Susie M.

Kristy is an Account Executive and has been with Empire Pays since 2017.

"I am delighted that I made the choice to join the Empire team. Empire Pays not only offers their merchants excellent support, they are also there to support their employees. They want their employees to be successful and are always willing to offer a helping hand. When speaking with merchants I have full confidence in the program I am selling. I know that Empire Pays takes pride in their excellent customer service and because of this, we do not require our merchants to sign a contract. We know that merchants will stay with us because we are honest and are always looking out for their best interest."
– Kristy P.